ea777's Privacy Policy

1. Introduction and Scope of Policy

ea777 is a trusted online gaming and betting platform for users in Bangladesh. Protecting the personal information of every member who uses our services is our highest priority. This privacy policy clearly explains how information collected during use of the ea777 website and mobile application is processed.

This policy operates together with ea777's Terms and Conditions. By registering an account on the platform or using our services, you consent to the terms of this privacy policy.

2. What Information We Collect

ea777 collects various types of information to operate its services smoothly. The information collected is divided into the following categories:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification — only users aged 21 and above may open an account)
• Mobile number and email address
• User-chosen username and password (passwords are always stored in encrypted form)
• National ID card or passport details (at the time of account verification)

2.2 Financial Transaction Information

• Deposit and withdrawal history and amounts
• Mobile numbers linked to bKash, Nagad, Rocket, and Upay mobile financial services
• Transaction date, time, and reference number

2.3 Usage and Activity Information

• Game play history, bet amounts, and results
• How long and at what times the user is active on the platform
• Session data, login time, and logout time
• Records of conversations with the support team

2.4 Technical Information

• IP address and device identifier information
• Browser type, operating system, and device model
• Data collected through cookies and similar tracking technologies

3. Purpose and Basis for Using Information

ea777 uses collected information only for specific and legitimate purposes. There is a defined reason behind every instance of data processing:

3.1 Service Operation and Improvement

Information is used to create, manage, and verify accounts. This information is also needed to process deposit and withdrawal transactions, activate bonuses, and determine VIP benefits.

3.2 Security and Fraud Prevention

Technical and transaction-related information is analysed to prevent unauthorised access, account fraud, and money laundering. This is essential to protecting the assets of all members.

3.3 Ensuring Responsible Gaming

Usage and activity data is monitored to implement ea777's Responsible Gaming policy. If a concerning pattern is observed in a member's gaming behaviour, timely support can be provided.

3.4 Customer Service

Contact information and history are used to improve the quality of support provided via 24/7 live chat and email, and to resolve issues quickly.

3.5 Promotional Communications

With the member's consent, notifications are sent about new bonus offers, promotions, and platform updates. The option to stop receiving these communications at any time is available.

4. Data Storage and Security

ea777 uses industry-standard technology to protect members' information. All data stored on servers is secured through SSL encryption. Sensitive information in the database — especially passwords and financial details — is always kept encrypted.

The retention period for data is determined by the duration the user's account remains active and by legal obligations. After an account is closed, certain specific information may be retained for a defined period to meet legal requirements.

5. Sharing Information with Third Parties

ea777 never sells members' personal information to third parties for commercial purposes. Information may be shared in the following limited circumstances and under strict agreements:

• Payment Processing: Information required to complete transactions via bKash, Nagad, Rocket, and Upay is shared with the relevant payment provider.
• Game Providers: A limited amount of activity-related data may be exchanged with game providers such as Evolution, Pragmatic Play Live, JILI, and PG Soft to manage game sessions.
• Technical Service Providers: Providers of cloud hosting, cybersecurity, and analytics services may access specific information under contractual confidentiality terms.
• Legal Obligations: Information may be disclosed to meet legal requirements if a valid order is received from a competent authority or court.

Outside the circumstances listed above, information is not transferred to third parties without the member's explicit written consent.

6. Cookies and Tracking Technologies

The ea777 website and app use cookies and similar technologies. These are small data files stored in the browser that help improve the functionality of the site.

6.1 Essential Cookies

These cookies are essential for keeping login sessions active, ensuring security, and operating the platform's core functions. They cannot be disabled.

6.2 Functional Cookies

These cookies are used to remember user preferences such as language and game settings. They improve the user experience.

6.3 Analytical Cookies

Analytics cookies help understand which pages are visited most and where issues are occurring on the platform. The data collected in this way is aggregated and anonymised.

Non-essential cookies can be managed through browser settings, but disabling essential cookies may disrupt some functions of the platform.

7. Member Rights and Controls

Every member of ea777 has the following rights over their own personal information:

• Access: You have the right to request a copy of the information stored about you at ea777.
• Correction: You may request the correction of inaccurate or incomplete information.
• Deletion: In certain circumstances, you may request that stored information be deleted by closing your account; however, some information may need to be retained due to legal obligations.
• Objection to Processing: You may stop marketing communications or object to the processing of specific information.
• Portability: You have the right to request your data in a structured and commonly used format.
• Withdrawal of Consent: For information processed on the basis of consent, that consent may be withdrawn at any time.

To exercise these rights, contact our support team via live chat or email.

8. Protection of Minors' Information

All ea777 services are strictly for persons aged 21 and above. Collecting information from minors or assisting them in managing accounts is a direct violation of ea777's policy.

Age verification is mandatory during the registration process. ea777 reserves the right to verify identification if there is any doubt about a member's age. If a member is confirmed to be a minor, the account will be closed immediately and the collected information will be deleted.

For more details on responsible gaming, visit our Responsible Gaming page, which contains guidelines on age verification, setting limits, and self-exclusion.

9. Data Transfers and International Processing

Servers used in operating ea777's services may be located in various countries. As a result, your information may be transferred to and processed outside Bangladesh. In such cases, we ensure that:

• The recipient country or organisation maintains adequate data protection measures.
• Data protection terms are clearly stated in agreements with third parties.
• Processing activities remain consistent with this privacy policy.

10. Policy Changes and Updates

ea777 reserves the right to change or update this privacy policy at any time. For significant changes, advance notice will be sent to members via their registered mobile number or email.

Continued use of the platform after an updated policy is published will be considered as acceptance of the revised terms. It is recommended that you review this page regularly.

For a clear understanding of the general terms of service, full details of legal matters can be found on ea777's Terms and Conditions page.

11. Complaints Process

If you have any objection or complaint regarding any aspect of this privacy policy, contact ea777's support team directly. We take every complaint seriously and will work to provide a resolution within a reasonable time.

For answers to common questions, you can visit our FAQ section, which provides detailed answers to common questions about accounts, payments, and security.